FAQ
Everything You Need to Know:
Common Questions Answered Clearly
Delivery and Timing
How quickly can you deliver fresh produce?
We deliver within 24 hours for most orders. Place your order before 8 PM for guaranteed next-day delivery. Same-day delivery is available for orders placed before noon, though selection might be more limited than next-day options.
What are your delivery time slots
We offer morning delivery (8-11 AM) and evening delivery (4-7 PM) seven days a week. You can specify your preferred time slot during checkout, and we’ll confirm availability immediately. Morning delivery works perfectly for fresh breakfast ingredients or lunch prep, while evening delivery is ideal for dinner planning.
Do you deliver during weekends and holidays?
Yes, we deliver every day of the week including most major holidays. During festivals, we might adjust timing slightly but will communicate any changes through email and SMS well in advance.
What if I'm not home during delivery?
Our delivery team can leave orders with building security, neighbors (with your permission), or in secure locations you specify. For high-value orders, we require someone to receive the delivery personally. You can also reschedule delivery for a more convenient time at no extra charge.
Payment and Pricing
What payment methods do you accept?
We accept online payments through debit cards, credit cards, net banking, and UPI. Cash on delivery is available for orders under ₹2,000. We don’t accept checks or demand drafts.
Are there any delivery charges?
Delivery is free for orders above ₹500. Orders below ₹500 have a ₹50 delivery charge. No other hidden fees or service charges are added to your bill.
Do your prices include taxes?
Yes, all displayed prices include applicable taxes. No additional charges will be added during checkout except delivery fees for orders under ₹500.
Can I get bulk discounts for large orders?
Orders above ₹2,000 automatically receive a 5% discount. Regular customers with monthly orders above ₹5,000 can contact us for additional bulk pricing arrangements.
Quality and Packaging
How do you ensure freshness during delivery?
We use specialized packaging designed for produce transport. Breathable bags for leafy greens maintain optimal moisture levels. Cushioned containers protect delicate fruits from bruising. Insulated boxes maintain temperature for sensitive items. Everything is packed just before delivery to maintain optimal freshness.
What if items get damaged during transport?
Contact us immediately if any items are damaged during delivery. We’ll send replacements the same day at no charge. Our packaging is designed to prevent damage, but if it happens, we take full responsibility.
How do you select produce on my behalf?
Our selection team includes experienced produce handlers who use the same standards you would use yourself. They check for proper ripeness, freshness indicators, and absence of damage or deterioration. Each item is individually selected for your order.
What about your packaging materials?
Our packaging is designed to be minimal and environmentally friendly. Cardboard boxes are recyclable, and we use biodegradable materials wherever possible. We’re happy to collect and reuse boxes if you prefer not to dispose of them yourself.
Service Coverage and Support
Which areas do you deliver to?
We currently deliver across all major residential and commercial areas within the city. Enter your pin code during checkout to confirm delivery availability. We’re constantly expanding coverage based on customer demand.
How can I track my order status?
You’ll receive SMS and email updates when your order is confirmed, when it’s dispatched, and when it’s out for delivery. You can also check order status anytime through your account on our website.
What if I need to change or cancel my order?
Orders can be modified or cancelled up to 6 hours before your scheduled delivery time. Contact our customer support or make changes through your online account. Cancellations within 6 hours might have limited refund options depending on preparation status.
How do I contact customer support?
Our customer support is available through phone, email, and WhatsApp from 8 AM to 8 PM daily. Response time is typically under 30 minutes during business hours. We also have 24/7 support for delivery-related urgent issues.
Returns and Refunds
What's your return policy?
We offer full refunds or replacements for any items you’re not satisfied with. Contact us within 24 hours of delivery. No need to return items – we trust your judgment about quality and freshness.
How quickly are refunds processed?
Refunds for online payments are processed within 2-3 business days. Cash on delivery refunds are handled during your next order or through bank transfer if you prefer immediate processing.