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Privacy Policy – Tucci Fresh

Tucci Fresh (“Company”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal data when you visit our website [www.tuccifresh.in], use our mobile application (if any), interact with our customer support, or otherwise engage with our services (collectively, the “Platform”).

We strongly encourage you to read this Policy carefully before using the Platform or availing our products and services. By accessing the Platform, creating an account, making purchases, or otherwise interacting with Tucci Fresh, you acknowledge and agree to the terms of this Policy and consent to our collection, processing, storage, use, and disclosure of your personal information in the manner described herein.

This Policy is intended to comply with the laws of India, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection Act, 2019, as may be amended from time to time.

If you do not agree with the terms of this Policy, in whole or in part, please discontinue use of our Platform and services.

1. Definitions

For the purposes of this Privacy Policy:

  • “Cookies” shall mean small text files placed on your device by our website or mobile application when you visit or use certain features. Cookies help us recognize your preferences, improve user experience, and analyze usage patterns.
  • “Data” or “Personal Information” shall mean any information relating to an identified or identifiable natural person, including but not limited to name, contact details, email address, delivery address, payment information, transaction details, browsing information, and any other data provided by you or collected automatically during your use of the Platform.
  • “Data Protection Laws” shall mean all applicable laws in India relating to data protection and privacy, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time.
  • “Sensitive Personal Data or Information (SPDI)” shall have the meaning ascribed to it under Indian law and includes information relating to:
    • passwords;
    • financial information such as bank account, debit/credit card details or other payment instrument details;
    • physical, physiological, and mental health condition;
    • medical records and history;
    • biometric information; and
    • any detail relating to the above categories provided to us for providing services.
  • “Service Providers” shall mean third-party entities engaged by Tucci Fresh to perform services on our behalf, including but not limited to payment processors, logistics providers, IT support, marketing partners, and analytics providers.
  • “User” or “You” shall mean any natural person who accesses, uses, or interacts with the Platform, including visitors, customers, or any person providing personal information to Tucci Fresh.
  • “Platform” shall mean the Tucci Fresh website [www.tuccifresh.in], mobile application (if any), and any digital interfaces operated by Tucci Fresh through which its products and services are offered.
2. What Data Do We Collect About You

Tucci Fresh collects different categories of personal information in order to provide and improve our services, complete transactions, ensure compliance with law, and enhance customer experience. The data collected includes, but is not limited to, the following:

Contact Information

  • Full name,
  • Email address,
  • Phone number,
  • Delivery/billing address,
  • Pincode and city information.

 

Account and Profile Information

  • Username and password (encrypted)
  • Account preferences
  • Order history and saved items.

 

Transaction and Payment Information

  • Details of purchases and transactions made on the Platform
  • Payment method and instrument details (e.g., debit/credit card, UPI, net banking, wallet details) processed through secure third-party gateways
  • Billing information
  • Transaction history, amount, date, and mode of payment

 

Note: Tucci Fresh does not store sensitive payment instrument details such as full debit/credit card numbers or CVV. Such details are handled by authorized payment gateways as per industry standards.

Technical and Device Information

  • Internet Protocol (IP) address
  • Device type, operating system, and browser type
  • Mobile device identifiers (where applicable)
  • Information collected through cookies, web beacons, and similar technologies
  • Location information (if location access is enabled)

 

Usage Information

  • Browsing patterns, search queries, and access logs
  • Frequency and duration of visits to the Platform
  • Interactions with features, pages, advertisements, and links

Feedback, Reviews, and Communication Data

  • Information you share when contacting customer support
  • Reviews, ratings, suggestions, and feedback provided about our products or services
  • Copies of communications exchanged with Tucci Fresh (e.g., via email, chat, or phone support)

Optional or Voluntarily Shared Information

  • Information provided in response to surveys, promotional offers, or contests
  • Additional details shared voluntarily while engaging with our marketing campaigns or loyalty programs

Sensitive Personal Data or Information (SPDI)

  • Passwords created for the Platform
  • Limited financial information (to the extent processed by Tucci Fresh, excluding data retained by third-party payment processors)
  • Any other information categorized as SPDI under applicable Indian laws.
3. How We Collect Your Data

We collect your personal information in a variety of ways to provide, improve, and secure our services. Data may be collected through the following means:

Information Provided Directly by You: We collect information that you provide to us when you:

  • Register or create an account on the Platform
  • Place an order or request delivery of products
  • Provide billing, shipping, or payment details
  • Contact our customer care team via phone, email, or chat
  • Participate in surveys, contests, feedback forms, or promotional campaigns
  • Subscribe to our newsletters or marketing communications.

 

Information Collected Automatically: When you use or interact with our Platform, we automatically collect certain information, including:

  • IP address, browser type, device type, and operating system
  • Date, time, and duration of Platform access
  • Pages and products viewed, search history, and navigation patterns
  • Location data, if you enable location-based services on your device
  • Information collected via Cookies, pixels, and similar technologies that help us analyze usage, personalize your experience, and improve services.

 

Information Collected Through Transactions: We collect information related to your orders and transactions, such as:

  • Products purchased, quantities, and preferences
  • Payment details (processed via third-party payment gateways)
  • Delivery details, including address and contact information of recipients

 

Information from Third-Party Sources: We may also receive information about you from:

  • Payment service providers, banks, and financial institutions to validate transactions
  • Logistics and delivery partners to complete your orders
  • Marketing or advertising partners (with your consent)
  • Publicly available sources or databases, as permitted under law

 

Information Inferred by Us: Based on your interactions with the Platform, we may derive insights about:

  • Your shopping preferences and patterns
  • Your potential interests in products or services
  • Customer behavior for analytical and business improvement purposes
4. How We Use Your Data

We use the personal information we collect for legitimate business purposes, to provide our services effectively, and to comply with applicable laws. Specifically, your data may be used for the following purposes:

To Provide and Deliver Services

  • Process, confirm, and complete your orders
  • Facilitate secure payments through authorized gateways
  • Deliver products to your designated address via our delivery partners
  • Provide account access, password recovery, and order tracking

 

To Improve and Personalize Your Experience

  • Customize product recommendations based on your browsing and purchase history
  • Display relevant offers, discounts, and promotions
  • Enhance user experience by analyzing site and app usage patterns

 

To Communicate with You

  • Send order confirmations, invoices, and delivery updates
  • Respond to your queries, complaints, and customer service requests
  • Share important service-related information (e.g., changes to terms, policies, or technical updates)
  • Send marketing communications, promotional offers, and newsletters (only if you have opted in)

 

For Business Operations and Analytics

  • Monitor usage trends and customer behavior
  • Conduct market research, surveys, and feedback analysis
  • Improve the quality, safety, and reliability of our services
  • Develop new products and service offerings

 

For Security and Fraud Prevention

  • Detect, prevent, and investigate fraudulent transactions or suspicious activities
  • Protect against unauthorized account access and misuse of the Platform
  • Ensure the integrity and security of our IT systems and networks

 

For Legal and Regulatory Compliance

  • Comply with applicable Indian laws, rules, and regulations (including but not limited to the IT Act, 2000 and Consumer Protection Act, 2019)
  • Respond to lawful requests from government authorities, regulators, or law enforcement agencies
  • Maintain business and financial records as required under law

 

For Other Legitimate Purposes

  • Enforce our Terms & Conditions and other policies
  • Protect our business, rights, property, and customers
  • Any other purpose disclosed to you at the time of data collection or with your consent
5. Sharing of Data

We respect your privacy, value your trust and are committed to handling your personal information responsibly. Tucci Fresh does not sell or rent your personal data to third parties for their own marketing purposes. However, we may share your information with the following categories of entities, only to the extent necessary for legitimate business, operational, or legal purposes:

Service Providers and Business Partners: We may share your data with third-party service providers who assist us in:

  • Processing payments (e.g., banks, payment gateways, financial institutions)
  • Packing, shipping, and delivering orders (logistics and courier partners)
  • IT services, hosting, data storage, and analytics providers
  • Marketing, advertising, and communication partners (only with your consent)

 

Regulatory and Legal Authorities: We may disclose your information when required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests by public authorities, including law enforcement, courts, and regulators
  • Protect the rights, safety, and property of Tucci Fresh, its users, employees, and the public

 

Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or financing, your information may be transferred as part of the business transaction, subject to applicable legal safeguards.

 

Protection Against Fraud and Misuse: We may share data with third parties for the purposes of fraud detection, prevention of misuse, credit risk reduction, and enforcement of our Terms & Conditions.

 

With Your Consent: Apart from the above, we may share your personal information with third parties for purposes not covered here, but only after obtaining your explicit consent.

6. Cookies & Tracking Technologies

Tucci Fresh uses cookies, web beacons, pixels, and similar tracking technologies (“Cookies”) to enhance your browsing and shopping experience, improve the functionality of our website and mobile application, and analyze site usage.

Cookies are small text files placed on your device when you access or use our website or mobile application. These allow us to remember your preferences, recognize repeat visits, and tailor our offerings to suit your needs.

Types of Cookies We Use: We use different types of Cookies and tracking technologies, including but not limited to:

Strictly Necessary Cookies

  • Required for the proper functioning of our website and app.
  • Enable core features such as account login, secure checkout, shopping cart, and fraud prevention.
  • These cookies cannot be switched off.

 

Performance & Analytics Cookies

  • Help us understand how visitors interact with our platform.
  • Collect information such as pages visited, time spent on site, error reports, and loading speeds.
  • Data collected is aggregated and used to improve the performance and functionality of our services.

 

Functional Cookies

  • Allow us to remember your preferences, such as delivery location, language, and login details.
  • Enhance your user experience by personalizing content and recommendations.

 

Advertising & Targeting Cookies

  • Used to deliver relevant promotional content and measure campaign performance.
  • May track browsing habits across websites and apps to show you interest-based ads.
  • These cookies may also be set by third-party advertising networks, such as Google Ads or Facebook.

 

Use of Third-Party Cookies: We may use trusted third-party services (such as Google Analytics, Facebook Pixel, or similar tools) to:

  • Measure traffic and usage patterns.
  • Track the effectiveness of our marketing campaigns.
  • Deliver targeted advertisements both on and off our platform.
  • These third parties may place their own cookies on your device, which are governed by their respective privacy policies. Tucci Fresh does not control the use of such third-party cookies.

 

Your Choices and Control

  • Browser Settings: Most browsers allow you to block or delete cookies through settings. However, if you disable certain cookies, parts of our website or app may not function properly.
  • Do Not Track (DNT): While some browsers provide a DNT feature, our platform may not currently respond to DNT signals.
  • Third-Party Opt-Outs: You can opt-out of personalized ads delivered by third-party advertisers by visiting industry opt-out pages (e.g., Network Advertising Initiative opt-out page or Google Ads Settings).

 

Consent to Cookies: By continuing to use our website, mobile application, or services without adjusting your settings, you consent to our use of Cookies and similar technologies as described in this Privacy Policy. Where required by law, we will seek your explicit consent before placing certain cookies on your device.

7. Data Security

We are committed to protecting your personal information and maintaining its confidentiality. To ensure the safety of your data, we implement appropriate technical, organizational, and administrative measures in line with applicable laws and industry best practices.

Security Measures Implemented: We use industry-standard security practices and tools, including firewalls, encryption, secure socket layer (SSL) technology, and access controls, to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

  • Use of secure servers, firewalls, and encryption technologies to protect stored and transmitted data
  • Regular system monitoring, vulnerability testing, and malware protection
  • Restricted access to personal data, limited only to authorized employees, service providers, and partners who require it for business purposes
  • Periodic employee training and awareness programs on data privacy and information security.

 

User Responsibility: While we strive to protect your information, you are responsible for maintaining the confidentiality of your account credentials, including your password and any other authentication details. You are responsible for:

  • Keeping your account credentials (username, password, OTPs, etc.) confidential
  • Ensuring that you log out after using our website/app, especially when accessing from public devices
  • Immediately notifying us in case of any unauthorized use of your account.

 

Limited Access: Only authorized personnel, service providers, and partners who need the information to perform their duties are granted access to your personal data, and they are bound by strict confidentiality obligations.

 

Monitoring and Review: We regularly review and update our security practices to address emerging risks, prevent data breaches, and strengthen system resilience.

 

Limitations: Please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security against breaches arising from factors beyond our reasonable control (e.g., hacking, phishing, force majeure events).

 

Force Majeure Events: We shall not be held liable for any loss, damage, or misuse of your data if such loss is attributable to events beyond our reasonable control, including but not limited to natural disasters, acts of government, network outages, hacking, unauthorized access, or other force majeure circumstances.

8. Data Retention

We will retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable laws.

Duration of Retention

  • Account Information: Retained for as long as your account remains active, and for a reasonable period thereafter for record-keeping and legal compliance.
  • Transaction Data: Retained for a period mandated under tax, accounting, and regulatory requirements.
  • Communications & Queries: Retained until your queries are resolved or for a reasonable duration to improve our customer support services.
  • Marketing & Consent Records: Retained until you withdraw your consent or opt-out from receiving such communications.

 

Post-Retention Handling: Once the retention period expires:

  • Your personal data will either be securely deleted or anonymized so that it can no longer identify you.
  • Backup copies may remain in our system for limited periods due to technical or legal obligations but will be safeguarded and eventually purged.

 

Legal Exceptions: We may retain certain information for a longer period if:

  • Required by applicable Indian laws (e.g., for tax compliance, fraud detection, or dispute resolution).
  • Necessary to protect our rights or to comply with judicial, regulatory, or law enforcement requests.

 

User Requests: If you request deletion of your personal data, we will honor the request in accordance with applicable legal requirements, subject to the need for retention to comply with legal obligations or protect our legitimate interests.

 

9. Your Rights & Choices

As a user of Tucci Fresh, you have certain rights with respect to your personal information, in accordance with applicable Indian data protection laws. We are committed to ensuring that you can exercise these rights fairly and transparently.

Access and Review: You have the right to request details of the personal information we hold about you and obtain a copy of such data.

 

Correction and Updates: If any personal information you have provided is inaccurate, incomplete, or outdated, you may request correction or updates at any time.

 

Data Portability: Where technically feasible, you may request a copy of your personal data in a commonly used, machine-readable format.

 

Withdrawal of Consent: You may withdraw your consent for the processing of your personal data (including for marketing communications) at any time by contacting us. Please note that withdrawal of consent may limit your ability to access or use certain features of our services.

 

Deletion (“Right to be Forgotten”): You may request deletion of your personal information, subject to applicable legal and regulatory requirements for retention (e.g., tax or accounting obligations).

 

Restriction of Processing: You may request that we restrict further processing of your data if you contest its accuracy, object to its use, or where processing is unlawful.

 

Objection to Marketing: You may opt-out of receiving promotional or marketing communications from us by following the “unsubscribe” instructions in our emails or contacting us directly.

10. Minors’ Privacy

Tucci Fresh values the protection of children’s personal information and is committed to ensuring a safe and responsible online environment.

Applicability: Our website, mobile application, and services are intended for use by individuals who are 18 years of age or older. By accessing or using our platform, you confirm that you are at least 18 years old, or are using the platform under the supervision and consent of a parent or legal guardian.

 

Collection of Data from Minors: We do not knowingly collect, store, or process personal data from individuals under the age of 18 without verified parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately (details in Section 20), and we will take reasonable steps to delete such data.

Use of Services by Minors: In cases where minors (under 18) use our services with parental/guardian consent, it shall be deemed that such consent includes: Authorization for Tucci Fresh to process the minor’s information in accordance with this Privacy Policy. Responsibility of the parent/guardian for supervising the minor’s activities, transactions, and communications on our platform.

Parental Responsibilities: Parents and guardians are encouraged to:

  • Supervise and monitor their children’s online activity.
  • Guide them on the safe and responsible sharing of personal information.
  • Educate them about potential risks of online transactions.

 

Legal Compliance: This section is in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and general principles under the Indian Contract Act, 1872, which limits minors’ capacity to enter into binding contracts. Accordingly, any contract or transaction entered into by a minor without proper guardian consent shall be deemed voidable, and Tucci Fresh reserves the right to cancel such transactions.

Policy Enforcement: If it comes to our notice that data has been inadvertently collected from a minor without consent, we will:

  • Delete the information promptly from our systems.
  • Restrict further access to our platform by the concerned account until proper guardian authorization is received.
11. Changes to this Policy

Right to Modify: Tucci Fresh reserves the right to update, amend, or modify this Privacy Policy at any time, to reflect:

  • Changes in applicable laws and regulatory requirements,
  • Evolving business practices,
  • Enhancements in technology, or
  • Adjustments in our products, services, or data-handling processes.

 

Notification of Changes: Any significant changes to this Privacy Policy will be communicated to users by one or more of the following methods:

  • Posting the updated Privacy Policy on our website tuccifresh.in,
  • Sending a notification via email (where contact details are available),
  • Publishing an in-app notification on our mobile application.

 

Effective Date: Unless otherwise specified, changes will become effective as soon as the revised Privacy Policy is published on our website and/or application. Continued access to or use of our services after such publication shall be deemed as your acceptance of the revised Privacy Policy.

 

User Responsibility: We strongly encourage users to review this Privacy Policy periodically, to stay informed of how we are protecting your personal data. If you do not agree to the changes, you must discontinue the use of our website, mobile application, and services immediately.

 

Version History: For transparency, Tucci Fresh may maintain a version history of prior Privacy Policies, which can be made available upon written request to our Grievance Officer.

12. Grievance Redressal / Contact Details

Grievance Officer Appointment: In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Tucci Fresh has appointed a Grievance Officer to address any concerns, complaints, or disputes relating to the processing of personal data.

 

Contact Information: Users may reach out to the Grievance Officer through the following details:

  • Name: [Mr. Sunder Lal]
  • Designation: Grievance Officer – Tucci Fresh
  • Address: R2-146, 1st Floor, M3M Cosmopolitan, Sector-69, Gurgaon, Haryana – 122002, India
  • Email:india@gmail.com
  • Phone: +91 99999 00000
  • Customer Support Timings: 09:00 AM to 07:00 PM IST (Monday–Saturday, excluding national/public holidays)

 

Process of Redressal: Users may submit grievances or requests regarding:

  • Access to their personal data,
  • Correction or deletion of personal data,
  • Withdrawal of consent for data processing,
  • Any misuse, loss, or unauthorized access to their personal information.

 

Complaints should include:

  • Full name of the complainant,
  • Contact details (email, phone number),
  • Specific description of the grievance/issue, along with relevant supporting documents.

 

Resolution Timeline: The Grievance Officer shall acknowledge receipt of the complaint within 72 hours, and make best efforts to resolve the matter within 30 days of receipt, subject to applicable law.

 

Escalation: If a user is not satisfied with the resolution provided, they may escalate the matter to the relevant data protection authority or other competent legal forum under Indian law.